Gustavo F. Ochoa

My Live Chat allows your web site visitors ("Visitors") to connect to your company representatives ("Agents") and have their questions answered instantly by clicking on a chat button embedded on your web site. 1. What the visitors of your website see: The following type of graphics will appear on your web pages (you can place your own custom images too) at your desired location: When agents are  online  (logged in). (Monitoring traffic of your website) When agents are  offline. (Whether agents are not monitoring traffic or set status to offline) Your web site visitor clicks on live chat support graphic on your web site when you are  on-line  or you send a chat invitation. Your web site visitor will chat with you using following type of window. (No download or any plug in is required for your web site visitors. Window is customizable to match with your website) Your web site visitor clicks on live chat graphic on your web site when your agents ar...

Live chat is a great way of increasing customer engagement and boosting website conversions. When used well, it can enable you to offer excellent customer support, save yourself time and money, and increase your bottom line. That said, many businesses are routinely making the same mistakes in their live chat. Mistakes which can damage their brand and lose valuable customers. I’ll run through 9 top fails you too might be making, and show you how to fix them right away. 1. You’re making the customer work too hard Let’s face it, live chat is meant to make your customer’s life easier. But if you give them an over-complicated process for accessing it, you’re asking too much. Some businesses demand layer upon layer of information before they offer their clients an agent. Great for data-gathering; terrible for customer service. Having said that, it’s no bad thing to ask your customers for a few details before you get going. In fact, gathering the first name, location an...

This video will give you a brief introduction to live chat support: Live Chat Support  is a relatively new way to interact with your website visitors. Usually the visitor initiates a chat request by clicking an icon on your website. This can look like this, for example: Image: SnapEngage live chat button The chat button can be positioned anywhere on your site. However, we found that it makes most sense to add it to the bottom right position as Facebook does the same in their chat application. Live chat can be used for  prospective customers  in order to help them with their buying decision or for  current customers  who need support with a product they have already bought. Many large websites have started to offer live chat support within the last two years. But live support systems are not only suitable for the big guys; small and medium-sized businesses alike have started to realize the added benefits live support can bring to their websites. ...